1. Order Processing and Delivery
Order confirmation: After the order payment is successful, we will confirm and process it within 1-3 working days.
Delivery time: The goods will be shipped within 5-7 working days after the order is confirmed (except for force majeure or customized goods).
Shipping time:
Within the EU: 20-40 working days
Non-EU countries to EU: 25-45 working days (depending on logistics and customs clearance).
Shipping and customs duties: Prices for orders within the EU include VAT; cross-border orders may incur additional customs duties, which will be borne by the buyer.
2. Returns and Refunds
No reason to return: According to the EU Consumer Rights Directive, you have the right to return the goods without reason within 14 days after receiving them.
Returned merchandise must be in its original packaging, with tags intact and unused.
The return shipping cost is borne by the customer (unless there is a quality problem with the product).
Refund process: We will complete the refund within 7 working days after receiving and inspecting the returned goods (return via the original payment method).
3. Data Protection (GDPR Compliance)
We only collect necessary personal data (such as order information, contact details) and strictly follow the EU General Data Protection Regulation (GDPR).
You have the right to:
Access, correct or delete your personal data.
Opt out of marketing communications or data sharing requests.
The data is stored on servers located in the EU and is retained for no longer than 3 years (unless required by law).
For data inquiries or complaints, please contact: [email protected]
4. Dispute Resolution
If you are dissatisfied with the service, please contact customer [email protected] to negotiate a solution.
If the negotiation fails, the dispute can be submitted to the EU Consumer Dispute Resolution Platform (ODR Platform) or local consumer protection agency.
Applicable Law: This Policy is governed by the laws of the EU member state in which the customer is located.
5. Contact Us
Customer service email: [email protected]